How Stemwire collects, uses, and protects your data

Last updated: April 2025

1. INTRODUCTION

This Privacy Policy explains how Stemwire (\"we\", \"us\", \"our\") collects, uses, and protects personal data when you use our platform at stemwire.io. We are committed to handling your data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

2. DATA WE COLLECT

When you subscribe to or use Stemwire we may collect: your email address, name, payment billing information (processed by our payment provider), IP address and browser information for security and analytics, and usage data about how you interact with the platform.

We do not store full payment card details. All payment transactions are processed by Polar, our third-party payment processor.

3. HOW WE USE YOUR DATA

We use your personal data to: create and manage your account, process subscription payments, send transactional emails such as receipts and onboarding instructions, provide customer support, and improve the platform through aggregated usage analytics. We do not sell your personal data to third parties.

4. THIRD-PARTY PROCESSORS

We share data with the following processors as necessary to deliver the Service:

Polar — payment processing and subscription management.

Supabase, Inc. — database hosting. Your account data is stored in Supabase-managed infrastructure.

Cloudflare, Inc. — CDN, DNS, and platform hosting. Traffic may pass through Cloudflare infrastructure.

Resend, Inc. — transactional email delivery.

5. DATA RETENTION

We retain your account data for as long as your subscription is active. If you cancel and request deletion, we will remove your personal data within 30 days, except where retention is required by law.

6. YOUR RIGHTS

Under GDPR you have the right to: access your personal data (Article 15), correct inaccurate data (Article 16), request deletion of your data (Article 17), restrict or object to processing (Articles 18–21), and receive a copy of your data in a portable format (Article 20). To exercise these rights, contact us at hello@stemwire.io.

7. COOKIES

We use essential session cookies for authentication. We do not use third-party advertising or tracking cookies.

8. INTERNATIONAL TRANSFERS

Your data may be processed in the United States by our third-party processors. Where this occurs, we rely on standard contractual clauses or equivalent mechanisms to ensure adequate protection.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the platform.

10. CONTACT

For questions, requests, or complaints regarding your data, contact us at hello@stemwire.io.