Terms and Conditions
Terms for Stemwire subscriptions and platform use
Last updated: April 19, 2026
These Terms and Conditions ("Terms") govern your access to and use of the Stemwire platform and related services (the "Service").
The Service is operated by Matěj Balcar, doing business as Stemwire, an individual entrepreneur registered in the Czech Trade Register, with address at Jižní 315, Stěžery, Czech Republic, IČO: 19840829 ("Stemwire", "we", "us", or "our").
By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. WHO WE ARE
Stemwire provides a branded public web infrastructure platform for artists, labels, and other customers, including tools for managing public websites, releases, subscriber access, events, and customer onboarding.
Subscription purchases are processed by Polar as merchant of record. Polar may process checkout, billing, invoicing, and applicable taxes for subscription purchases. Stemwire remains the operator of the Service itself.
2. ELIGIBILITY
You may use the Service only if you can legally enter into a binding contract.
If you use the Service as a consumer, you must be at least 18 years old.
If you use the Service on behalf of a business, label, team, or other organization, you represent and warrant that you are authorized to bind that entity to these Terms.
3. ACCOUNTS AND AUTHORIZED USERS
You are responsible for maintaining the confidentiality and security of your account credentials.
You are also responsible for activity under your account and workspace, including activity by team members, collaborators, contractors, or other persons to whom you grant access, except to the extent caused by our own breach of these Terms or applicable law.
You must provide accurate account information and keep it reasonably up to date.
4. SUBSCRIPTION PLANS, BILLING, AND RENEWALS
Access to paid parts of the Service requires an active subscription.
Subscriptions are billed in advance on a monthly or annual basis, depending on the plan selected at checkout.
Subscription purchases are processed by Polar as merchant of record. By purchasing a subscription, you authorize Polar to charge your selected payment method in accordance with Polar's checkout and billing terms.
Prices are listed in the currency shown at checkout and exclude taxes unless stated otherwise.
Subscriptions renew automatically at the end of each billing period unless cancelled before renewal.
If we change subscription pricing, the new price will apply only to a future renewal term. Where reasonably possible, we will provide at least 30 days' prior notice before the new price takes effect. If you do not agree to the new price, you may cancel before the renewal date.
5. FAILED PAYMENTS AND DELINQUENT ACCOUNTS
If a subscription payment fails:
1. we may send an initial payment failure notice on the payment due date; 2. we may send a reminder approximately 7 days later; 3. if payment remains unresolved for 28 days after the failed due date, we may suspend access to the workspace, admin area, or other account management features; and 4. if payment remains unresolved for 60 days after the failed due date, we may hide the public website or place it behind an unavailable page.
During the period between day 28 and day 60, the public website may remain publicly accessible even if admin access is suspended.
If the subscription is later renewed, reactivated, or re-subscribed, the workspace and public website may be restored if still available in our systems.
We do not require retroactive payment for the delinquent period in order to start a new subscription. Any new subscription starts a new paid billing period and does not automatically restore or credit the unpaid period.
6. CANCELLATION, REFUNDS, AND CONSUMER RIGHTS
You may cancel your subscription at any time before the next renewal. Cancellation takes effect at the end of the current paid billing period unless applicable law requires otherwise.
Our commercial refund policy is as follows:
- the first subscription payment may be refunded within 14 days of the original purchase date; and
- renewal payments and re-subscription payments are non-refundable.
Nothing in this Section limits any mandatory consumer rights under applicable law.
If you are a consumer and the law gives you a statutory right of withdrawal or other mandatory remedies, those rights remain unaffected by these Terms.
If you are a consumer and wish to exercise your statutory right of withdrawal, you may do so by sending an unequivocal notice to support@stemwire.io before the applicable withdrawal period expires. You may use the model withdrawal form set out in Annex I(B) of Directive 2011/83/EU, but you are not required to do so.
If you are a consumer and request immediate access to the Service during the withdrawal period, you expressly request immediate performance and acknowledge that, if and once the Service has been fully performed, you may lose your statutory right of withdrawal to the extent permitted by applicable law.
7. CUSTOMER CONTENT AND RESPONSIBILITY
You retain ownership of the text, images, logos, files, and other content that you upload, submit, publish, or otherwise make available through the Service ("Customer Content").
You grant Stemwire a limited, non-exclusive, worldwide license to host, store, reproduce, process, display, transmit, and otherwise use Customer Content solely as reasonably necessary to operate, provide, secure, maintain, improve, and support the Service.
You represent and warrant that:
- you own Customer Content or have all rights, licenses, permissions, and consents necessary to use it in connection with the Service;
- your Customer Content and your use of the Service do not violate applicable law;
- your Customer Content does not infringe the intellectual property, privacy, publicity, or other rights of any third party; and
- you are solely responsible for Customer Content that you upload, publish, or distribute through the Service.
To the extent permitted by applicable law, you are responsible for claims, losses, liabilities, damages, costs, and expenses arising from your Customer Content or your violation of this Section.
8. ACCEPTABLE USE
You may not use the Service to:
- upload, publish, distribute, or link to unlawful, infringing, abusive, fraudulent, defamatory, or otherwise prohibited content;
- infringe any copyright, trademark, privacy, publicity, or other third-party right;
- spam, phish, scrape, exploit, or abuse the Service;
- interfere with or disrupt the security, integrity, or performance of the Service;
- attempt unauthorized access to any account, system, or network;
- reverse engineer, decompile, or attempt to extract source code from the Service except where such restriction is prohibited by law;
- resell, sublicense, or commercially exploit the Service except as expressly permitted by us in writing; or
- use the Service in a way that violates these Terms or applicable law.
9. DOMAINS, STRIPE, AND THIRD-PARTY SERVICES
9.1 Domains
You are responsible for your own domain name rights, domain registration, and DNS configuration.
Stemwire does not own your domain and is not responsible for domain expiry, registrar issues, or incorrect DNS settings on your side. Our role is limited to providing instructions and technical compatibility where applicable.
9.2 Stripe and Ticketing
If you use event ticketing or payment features that rely on Stripe Connect or your own Stripe account, you are solely responsible for your Stripe account, payouts, refunds, disputes, taxes, compliance obligations, customer communications, and event or ticket-related obligations.
Stemwire is not the merchant of record for payments collected through your connected Stripe account and does not assume responsibility for those transactions.
9.3 Third-Party Services
The Service may rely on third-party providers and infrastructure, including Polar, Stripe, domain or DNS providers, hosting providers, and email delivery services.
We are not responsible for downtime, failures, delays, inaccuracies, or other issues caused by third-party services outside our reasonable control.
10. EMAIL DELIVERY
The Service may send transactional or operational emails, including onboarding emails, customer notices, or ticket-related emails.
Email delivery depends on third-party delivery providers, recipient mail systems, spam filters, and other systems outside our control. We do not guarantee delivery to every inbox or recipient.
11. AVAILABILITY, MAINTENANCE, AND SERVICE CHANGES
We aim to provide a reliable service, but the Service may not be uninterrupted, timely, secure, or error-free at all times.
Planned maintenance may occur from time to time. Where reasonably possible, we will provide advance notice of planned maintenance that is expected to materially affect the Service.
Unplanned outages, degradation, maintenance, security incidents, bugs, and failures may also occur.
Unless expressly agreed otherwise in writing, Stemwire does not provide a separate uptime SLA.
We may modify, add, remove, replace, suspend, or discontinue features, workflows, integrations, layouts, design elements, or parts of the Service where reasonably necessary for operations, security, maintenance, legal compliance, or product development.
12. BETA AND EXPERIMENTAL FEATURES
From time to time, we may offer beta, preview, experimental, or early-access features.
Such features may be incomplete, unstable, changed, limited, or withdrawn at any time. We may provide them with reduced support or no support.
13. SUSPENSION, CONTENT REMOVAL, AND TERMINATION
Where reasonably necessary, we may remove or disable specific Customer Content, suspend access to part or all of the Service, restrict account functionality, or terminate the Service for a customer if:
- Customer Content appears unlawful;
- we receive a credible intellectual property infringement complaint or claim;
- we detect fraud, spam, abusive behavior, or misuse;
- we reasonably believe there is a security risk or attempted unauthorized access;
- you materially breach these Terms; or
- we are required to do so by law, court order, regulator request, or other legal process.
For less severe issues, we may request that you remove or correct the issue before taking stronger action, but we are not obliged to do so in every case.
Termination or suspension under this Section is separate from the payment delinquency process described in Section 5.
14. DATA EXPORT, RETENTION, SUSPENSION, AND DELETION
You may request or use available export functionality only while your account is active or within the applicable grace period.
We may retain account data and Customer Content for up to 60 days after cancellation, termination, or deletion, unless a longer retention period is required by law, needed for security, dispute resolution, fraud prevention, or legitimate business purposes.
After that period, we may permanently delete account data and Customer Content from our systems or active systems.
We may preserve suspended account data during a delinquency or suspension period, but we are not obliged to preserve it indefinitely.
You are responsible for maintaining your own backups of Customer Content and other business-critical data.
15. INTELLECTUAL PROPERTY
Stemwire and its licensors retain all rights, title, and interest in and to the Service, including the platform, software, code, infrastructure, templates, user interface logic, design system, service-generated elements, trademarks, branding, and related materials, except for Customer Content and except where we expressly agree otherwise in writing.
Your use of the Service does not transfer ownership of the Service or any part of it to you.
Unless expressly agreed otherwise in writing, customer use of the Service does not transfer ownership of Stemwire's code, infrastructure, templates, or design elements.
16. DISCLAIMER OF WARRANTIES
To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis.
We do not warrant that the Service will be uninterrupted, error-free, secure, or free from defects, vulnerabilities, or harmful components, or that it will meet every customer expectation or business outcome.
Nothing in these Terms excludes or limits any warranty, guarantee, or statutory right that cannot be excluded or limited under applicable law, including mandatory consumer rights.
17. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Stemwire's total aggregate liability arising out of or relating to the Service or these Terms will not exceed the total fees paid by you to Stemwire or through Polar for the applicable subscription during the 6 months immediately preceding the event giving rise to the claim.
The liability cap in this Section does not apply to:
- fraud or fraudulent misrepresentation;
- wilful misconduct;
- death or personal injury to the extent liability cannot be excluded under applicable law; or
- any rights or remedies that cannot be limited or excluded under mandatory consumer protection law.
To the maximum extent permitted by law, Stemwire will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, business opportunity, customers, anticipated savings, or data, except where such limitation is prohibited by law.
18. CONSUMER COMPLAINTS AND ADR
If you are a consumer, you may contact us first at support@stemwire.io to try to resolve any complaint directly.
If a consumer dispute is not resolved directly, the consumer may have the right to seek out-of-court resolution through the Czech Trade Inspection Authority (Česká obchodní inspekce), which is the competent ADR body for many consumer disputes in the Czech Republic.
Website: https://coi.gov.cz/en/information-about-adr/
Nothing in these Terms prevents a consumer from using any mandatory rights or complaint procedures available under applicable law.
19. PRIVACY POLICY
Please also review our Privacy Policy, which describes how we collect, use, and protect personal data in connection with the Service.
20. CHANGES TO THESE TERMS
We may update these Terms from time to time.
If we make non-material changes, we may update the Terms by posting the revised version on the Service or website.
If we make material changes, we will provide at least 30 days' prior notice by email, through the Service, or by another reasonably prominent method.
If you do not agree to the revised Terms, you must stop using the Service and cancel your subscription before the changes take effect. Continued use of the Service after the effective date of updated Terms constitutes acceptance of the revised Terms.
21. GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of the Czech Republic, without regard to conflict-of-law rules, except to the extent mandatory consumer protection laws require otherwise.
Any disputes arising out of or relating to these Terms or the Service will be resolved by the courts of the Czech Republic, unless applicable mandatory law provides otherwise.
22. FORCE MAJEURE
Stemwire will not be liable for delay, failure, or interruption caused by events beyond our reasonable control, including failures of hosting, DNS, domain, payment, email, cloud, or other third-party infrastructure providers, internet outages, labor disputes, natural events, war, terrorism, civil unrest, governmental actions, epidemics, or extraordinary security incidents.
23. ASSIGNMENT
You may not assign or transfer these Terms, or any rights or obligations under them, without our prior written consent, except where assignment restrictions are not permitted by applicable law.
We may assign or transfer these Terms, or any rights or obligations under them, in connection with a merger, acquisition, corporate reorganization, sale of assets, or transfer of the Service.
24. ENTIRE AGREEMENT
These Terms, together with any pricing, plan, or checkout terms presented to you at the time of purchase and the Privacy Policy, form the entire agreement between you and Stemwire regarding the Service, unless we expressly agree otherwise in writing.
25. NO WAIVER
If either party fails or delays in enforcing any provision of these Terms, that failure or delay does not waive the right to enforce that provision or any other provision later.
26. SEVERABILITY
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force to the maximum extent permitted by law.
27. NOTICES
We may provide notices under these Terms by email, through the Service, or by another reasonably prominent method.
You must send legal notices or formal communications regarding these Terms to support@stemwire.io unless we specify a different contact in writing.
You are responsible for keeping your account contact details, including your email address, reasonably up to date.
28. CONTACT
For support, complaints, or questions about these Terms, contact: